POLITICA DE coockies

1.- What is a Cookie?

A "cookie" is a small text files a web site stored in the user's browser.

Cookies make using and navigating a website and are essential to the operation Internet, providing innumerable advantages in providing interactive services.

2.- What are we?

To quickly access your customer account.
To save your preferences in the configuration of products.
To manage your favorite products.
To manage comments about our services and our products.
To analyze our web browsing, detect problems and improve service.

3.- What we use cookies?

So you can quickly access your customer account, product display preferences, manage your orders and delivery addresses and to save and manage your favorite products. These cookies are owned by tusvinilos


ShareThis de ShareThis Inc.:

This is a visual element (widget) which it allows to know the impact on social networking page or item shown. Not: Number of comments on Facebook, likes, etc.

You can disable this service at any time from your browser and find more information at the following link: http://www.sharethis.com/

Google + de Google Inc.:

In order to meet the social impact of a page or product on Google + It used a visual element (widget) which you obtain information from Google +.

You can disable this service at any time from your browser and find more information about the use of cookies by Google on the following link: http://www.google.es/intl/es/policies/technologies/cookies/

Google Analytics de Google Inc:

This site uses Google Analytics http://www.google.com/analytics/ for navigation information, measure and analyze audience.

This application was developed by Google Inc, providing us the service of measurement and audience analysis of our pages. She herself can use this data to improve their own service and to offer services to other companies. You can meet these other uses from the link indicated.

This tool does not collect data about your name or last name or the address from which you connect. The information obtained is related to the number of pages browsed, language, social network in which our news is published, the city that is assigned IP address from which access, the number of new users, the frequency and recurrence of visits, visiting time, the browser and the operator or type of terminal from which the visit is conducted.

We use this information to improve our pages, identify new needs and assess improvements to be made in order to provide better service to users who visit us for example by adapting them to the most used browsers or terminals.

4.- How can you manage cookies?

Can you afford, block or delete cookies installed on your computer by configuring the options installed on your computer browser:
Google Chrome desde https://support.google.com/chrome/answer/95647?hl =

Select the Tools icon
Click Settings.
Click Show Advanced Options.
In the section ?Privacy? Click Content Settings. ? delete cookies: Click All cookies and site data? ? Do not allow cookies to be stored.
Click Clear browsing data (empty the cache).
Close and restart the browser.

Internet Explorer from http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

Select Tools | Internet Options.
Click on the General tab.
In the section ?Exploration history?, click Delete browsing history on exit. 4. Select Delete Files.
Select Delete Cookies.
Click Delete.
Click OK.
Close and restart the browser

Mozilla Firefox desde https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Select Firefox | Record | Clean recent history.
Next to ?details?, click the down arrow.
Select the following checkboxes: Cookies, Hidden, Early active session
Using the ?Time range to clear? from the dropdown menu, Select All.
Click Clear Now.
Close and restart the browser. You can accept or reject cookies individually in Firefox Preferences, In the History section available Tools > options > Privacy.

Safari desde https://support.apple.com/kb/ph5042?locale = Fr_FR

Select the Safari icon / Edit | restore Safari.
Select the following checkboxes: Clear history, Delete all website data
Click Reset.
Close and restart the browser.

You expressly agree, the use of this Site, processing information obtained in the manner and with the above purposes. And also it recognizes its potential to refuse treatment of such data or information rejecting the use of cookies by selecting appropriate settings for this purpose in the browser. While this option of blocking cookies on your browser can not allow full use of all the functionality of the Website.

If you have questions about this policy of cookies, You can contact tusvinilos in info@tusvinilos.eu


Personal data protection
Tusvinilos group onwards ensures privacy and confidentiality of personal data of its customers, complying with regulations established in the Organic Law 15/1999, from 13 from December, Protection of Personal Data (B.O.E. 14/12/1999) and Royal Decree 994/1999, from 11 of June.
Ownership of the file

All personal data that facilitate customers will be incorporated into files whose ownership belongs exclusively to tusvinilos , and figure responsible for the treatment of these. The files are located at the registered office of the company. These files meet the registration requirement of the Data Protection Agency, as it required by the regulations in this area. The user data will be retained in the database permanently.

If the user wishes to revoke consent or that your data be removed from the database tusvinilos , you can contact the following ways:

Address: Puigllançada 2 (local) 08241 Manresa - Barcelona
Contact: info@tusvinilos.eu

Data Quality

The personal data which form part of the files of tusvinilos , They are appropriate and relevant and necessary for the purpose for which they are collected.

tusvinilos guarantees technical measures and organizational measures for the security and integrity of personal data contained, avoiding its alteration, lost, treatment or unauthorized access, given the state of technology, the nature of the stored data, and the risks to which they are exposed, whether from human action or physical or natural environment.
Purpose of data.

The purpose of this file is to facilitate the processing of orders and send commercial offers in the future about products and services that may be of interest to our customers in the event that we have previously expressly authorized by the appropriate box. The data provided by users will be used only for the purposes described in the subscription form and determined by each user.

The automated collection and processing of Personal Data aims to fulfill contractual or business relationship established between the data owner and the user, sending advertising and promotional information, on services themselves tusvinilos , and the sending of survey forms and processing of data for statistical purposes. They will not be used for purposes other than those for which they were collected. The user data will be retained in the database permanently.
Data collection and consent of the affected.

The forms collection of personal data, It will be informed clearly to the user of those questions that are mandatory or voluntary response, and request the express consent of the holder to collect data, it is understood that when you accept this privacy policy document. Failure to provide mandatory data make impossible the provision of the service requested by the user.
Right to information, rectification, cancellation and opposition to your data.

tusvinilos will also inform the user at any time may exercise their right of access, rectification, suppression, data portability, limitation and opposition to the processing of data, headed by written request to the following email address info@tusvinilos.eu. You can also exercise these rights by using the appropriate forms available on the website of the Agency for Data Protection (www.agpd.es) and sending emails to the address given above or. Given the personal nature of these rights, It will require the documents to certify their identity. No personal information is disclosed to third parties, unless the user has given consent for those purposes, or concurs any of the legal cases that allow such disclosure.

Tusvinilos also informs the user that at any time can exercise their right to file a complaint with the Control Authority.

These general conditions are ruled by the Spanish Law. The parties submit, your choice, to resolve conflicts and renouncing any other jurisdiction I, the courts of the domicile of the user. Likewise, as an entity attached to TRUST ONLINE and the terms of its Code of Ethics, in case of disputes relating to recruitment and online advertising, data protection and protection of minors, the user can go to system-court dispute resolution Confianza Online
Secure access.

Access to the pages through which the client tusvinilos deal with your personal data, It is done through secure line and after authenticating a user and password.
Private area.

One of the services that the user can enjoy through our website is the private area of ​​access to information and services.

One of the possibilities of our services is the addition of sound to conversations via Internet. The use of this service implies acceptance by the user of capturing your voice and / or video (personal information) the sole purpose of offering this application. At no time we shall proceed to treatment or storage thereof, which does not mean that the other users of the service can not do so using appropriate knowledge and technological means. We are not responsible for the consequences caused by illegal use and inappropriate for other users accessing these services.
Law and Jurisdiction.

The parties submit, your choice, to resolve conflicts and renouncing any other jurisdiction I, the courts of the domicile of the user.


Payment Methods

1- COD. Valid form of payment for Spain (Peninsula and Balearic Islands) requests for less than 100 €. and vinyl nonpersonalized.

Pay your order at the cash at the time of delivery. Shipment is made by express mails with an increase of 6 € for service
Collection Management

2- Wire transfer. If you select this payment method, you will get an email with the information needed to make the bank transfer. It is important that you indicate in the "concept" of the transfer order number. Once we have confirmation of the bank, we will process your request.

3- Credit card. All transactions are made in tusvinilos 100% secure. All operations involving the transfer of personal data or banking are made using secure environment. tusvinilos uses technology based on standard SSL security server (Secure Socked Layer). All information you transmit to us travels encrypted through the network.

The credit card fraud is a crime, tusvinilos and will prosecute anyone making a fraudulent transaction in our store online.

4- PayPal. You can make your purchase using PayPal, at the end of the buying process, you will be automatically redirected to the Paypal website for you to make the payment from there.


All our products are priced in euros and do not carry including VAT.

If your order is made and sent to the Canary Islands, Ceuta and melilla, Note that group AQM only charges you the product without VAT. Note that you must pay the IGIC, or imposed on the territory of the corresponding tariffs it be based on the tariff rating generic. For sales to companies or wholesalers this point is not applicable

tusvinilos reserves the right to change prices at any time, but the products are billed at the current price during the registration of the order.

Shipping and Delivery

Orders are processed on the next working day after day performing the same. Delivery times are calculated in working days and may be affected by technical problems, of material stockstock, local or national holidays.

Note that if the chosen payment method is bank transfer, not, will ship the order until we have bank confirmation of transfer.

AQM Group reserves the right to vary the type of shipment and the company by which it is made, whatever exposed under these conditions, provided that any way be detrimental to the client.

Deadlines can be extended in exceptional cases, such as the lack of material, a high volume of orders, or delays caused by holidays local or national level.

Custom measures

If you need a special measure, Do not hesitate to contact us, through our service Customer Care, to consult and let you know if we can do.

Buying in tusvinilos have a guarantee 2 years on all items starting from the date of delivery of the order. Management costs warranty will be free for the customer. In tusvinilos answer for failures that become apparent within two years from delivery.

If your product is not of the measures, color, position or finish that you asked, we will take care of everything (collection, replacement…) no added cost to you, provided that the product has not been used or installed. Please contact our Customer Care and will explain the steps.

In case of defective product, tusvinilos should address, as appropriate, Repair, substitution, reduction of the price or termination of the contract, efforts that will be free to the consumer and user.

This warranty covers any manufacturing defect that may arise over time. logically, defects or damage due to incorrect use of the material or wear caused by normal use of the same, not included in this warranty.

The shortages in the functionality of Articles, due to limited understanding of these, They are also excluded from coverage under this warranty. Thus, and to avoid unpleasant surprises, We recommend consulting our information pages and our catalogs or expert advice from our department Customer Care.

The consumer and user must inform the seller of the lack of conformity within 10 days after he has knowledge of it.
Returns and Exchanges

AQM orders group manufactured and prepared specifically for each customer. Orders begin to be manufactured every day at 7 morning. Always it includes a step of final confirmation for each order in order to you to secure you that the order made is correct in terms of units, colors, position and measures to avoid subsequent return of adhesives. We also send a confirmation email, so you check your order.

Right back 14 days

The user has fourteen (14) calendar days to return a product which is not satisfied. That period starts from the delivery order. Within this period, You may return the product (shipping costs borne by you) together with the purchase receipt or invoice.

The desestimiento does not require an indication of the reason.

This right of withdrawal shall not apply to products made according to specifications given by you, that is clearly personalized.

We advise you to protect your(s) Article(s), as it will be responsible for any damages suffered(n) during transport. Thus, we suggest you return the goods by registered post or insurance carrier and the value of the product. This insurance will be very useful in case of damage or loss of the goods by the carrier. In any case, eventual costs of return are borne by the consumer.

avoid, please, any damage, damage or dirt on the goods. Please, return the merchandise in its original packaging, complete with all accessories. If you no longer have the original packaging, Be sure to return the goods in suitable packaging, so that it is sufficiently protected from damage during transport, to avoid possible compensation for damage to the goods resulting from inadequate packaging.

As exercise the right of withdrawal

If you want to return an item, for quick processing, we recommend the following procedure:

  • Send us an email indicating the order number and the items you want to return.
  • Then, please, return the merchandise in its original packaging, complete with all accessories. If you no longer have the original packaging, Be sure to return the goods in suitable packaging, so that it is sufficiently protected from damage during transport, to avoid possible compensation for damage to the goods resulting from inadequate packaging.
  • For sending you can use any courier agency. sending expenses will be at client's charge, That's why we recommend we send by Correos certified as a safe and economical way to shipment.
  • The shipment must be performed at the following address:


Puigllançada 20, local


In case of redemption:

If the product is returned within fourteen days after delivery at home, tusvinilos reimbursed by the same method used by you to make payment. If such reimbursement method is not feasible, tusvinilos will refund by bank transfer. If technical analysis of the product under the right of withdrawal, tusvinilos will make every effort to reimburse the user in the shortest possible time.

After ordering you will receive a confirmation email. Please note that once the order confirmed, products are manufactured, packaged and sent to the next day. So it is advisable that you review the request and make sure that all data is correct. To make changes on a backorder email contact him as soon as possible. On change, tusvinilos reserves the right to ship the product at a later date than estimated at first.

If you have to change the delivery address, check that your order is not sent. Contact by whatsapp us and indicate the direction you want us to send you.

Email: info@tusvinilos.eu


The products offered in our catalog are described and presented as accurately as possible.

The photographs that illustrate and complement the description of our products are not part of the contractual field.